On November 22 and 29, Charles Olivier Thibeault provided training to emergency call centre operators and dispatchers at the request of the Association des centres d’urgence du Québec (ACUQ). The seminar was entitled “Le rôle et les responsabilités des préposés des centres d’appels d’urgence” and Charles Olivier discussed the legislative and regulatory framework governing emergency call centres, and the different cases resulting in disciplinary measures imposed on operators/dispatchers or civil lawsuits against emergency call centres.
