This spring, Marie-Hélène Jolicoeur, a partner of the Labour and Employment Law group, delivered four four-hour training sessions for close to one hundred emergency call centre workers in Québec. These sessions were delivered as part of a skills improvement program created by the Association des centres d’urgence du Québec (ACUQ).
Entitled Médias sociaux et confidentialité de l’information, the training reviewed the legal obligations by which emergency call centre workers are bound and analyzed the employment impact of disclosing confidential or other information obtained in the course of employment on social media.